Supervisor, Services & Benefits Call Center (Remote) - Anywhere
Job Description: | Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Position Summary As a Services and Benefits Call Center Supervisor (fully remote), you will be responsible for providing daily leadership, management, and guidance to the Call Center staff. You will be responsible for ensuring superior service for our members and Health Plan partners by providing information, feedback and coaching to agents. The Supervisor will also support call center service level standards by holding teams accountable for results as well as flawless execution of inbound and outbound calling programs and associated performance metrics. The Supervisor will also create and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies, and values as well as state, federal and regulatory requirements.
Work Shift Choice: Monday-Friday 10:30am to 7:00pm ET or 11:30am to 8:00pm ET |
Job Requirements: |
Preferred Qualifications
Education Verifiable High School Diploma, GED or equivalent work experience required.
Pay Range The typical pay range for this role is:
$40,600.00 – $89,300.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. We anticipate the application window for this opening will close on: 04/19/2024 |
Website: | Apply Now |
ID: | JOB-56322 |
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