Sr. Manager, Learning & Quality, Ring Technical Customer Support - Anywhere
Job Description: | Amazon is seeking a Senior Manager, Learning & Quality to support the Ring Contact Center (CS) organization. This position will 1) Lead the creation and management of the strategic planning for global learning, knowledge assets and quality 2) Own the selection and orchestration of automation leveraging AI to optimize technology 3) Deliver effective design strategy to align organizational vision and core principles of adult learning, knowledge asset structure and quality assurance and 4) Manage of team of leaders to deliver high performance results. This position will lead a team and work across CS and the broader Ring organization, the successful candidate will work closely with Ring operations leaders, third-party partner teams, leadership teams across the Americas, EMEA and Rest of World (ROW), in addition, working closely with the Finance and Technology teams. An extensive background in contact center automation is a must for this new leader to ramp quickly and support the CS Sr Leadership as we continue to automate and leverage AI.
BASIC QUALIFICATIONS - 7+ years of working cross functionally with tech and non-tech teams experience |
Job Requirements: |
- Experience managing, analyzing and communicating results to senior leadership |
Website: | Apply Now |
ID: | JOB-56273 |
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