Front Office Associate Needed - Pasadena, CA

Posted on: 06-16-2026 08:08 AM PST

Job Description:

As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner
Answer phones and handles calls in an efficient and friendly manner
Field phone calls appropriately for Center Team Members
Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
Maintain organization of the front office lobby area and assisting with general office cleanup
Maintain supply of patient information sheets
Complete patient appointment confirmation calls and provide preparation instructions to patients
Enter and submit patient exam orders
Verify patient exam orders match exam schedules
Schedule referrals and ensures proper authorizations are obtained
Schedule walk-in patients
Process requests for image orders and CDs from both the referring physicians and patients
Verify patient's insurance coverage
Pre-certify all patient exams with the patient's insurance company
Obtain insurance authorizations
Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
(5%) Completes other tasks and projects as assigned

Job Requirements:

Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
Fax/scan reports, billing information, and medical release forms as requested
Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments

Website:

ID:

JOB-71490

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